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Owned and operated by Fully Charge Life, our team is ready to assist with any questions about your smart home products.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your smart thermostat, smart lock, smart bed, or lighting product does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Yes, exchanges are available within our return window. If you ordered a smart lock and need a different finish or a smart lighting kit in another configuration, contact our team and we will walk you through the process.
Are your smart home products compatible with voice assistants?
Compatibility varies by product. Each product page lists supported platforms and integration details, so you can confirm everything works with your existing smart home setup before ordering.
Do your smart beds require professional installation?
Most of our smart beds are designed for straightforward at-home setup. Each unit includes detailed instructions, and our support team is available to guide you through any step if needed.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Our support team aims to answer every inquiry within 24 hours on business days.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your home? Return eligible products within 30 days as outlined in our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
